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Privacy Policy

Effective Date: June 22, 2026

BTO Packfactory ("we," "our," or "us") operates the website www.btopackaging.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a purchase, or interact with our Google Ads campaigns.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: Personally identifiable information, such as your name, shipping address, billing address, email address, company name, and telephone number, which you voluntarily give to us when you request a quote, register on the Site, or place an order.

  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

  • Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange packaging solutions from the Site. Note: We do not store full credit card data; all payments are processed through secure third-party payment gateways.

2. Use of Your Information

Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Process and fulfill your packaging orders, quotes, and transactions.

  • Manage your account and provide customer support.

  • Send you order confirmations, tracking details, and administrative updates.

  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and our services to you.

  • Improve our website functionality, product offerings, and overall user experience.

  • Monitor and analyze usage and trends to improve your experience with the Site.

3. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.

  • Google Analytics & Google Ads: We use Google Analytics and Google Ads tracking (including conversion tracking and remarketing tags). These technologies help us analyze how visitors use the site and allow us to serve relevant advertisements to you across the internet based on your past visits to our Site.

  • Opt-Out: You can opt-out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. You can also manage cookie preferences through your web browser settings.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and logistics/shipping providers.

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. International Data Transfers

Our business operates globally. By using the Site, you acknowledge that your information may be transferred to, stored, and processed in countries outside of your country of residence, where data protection laws may differ. We take steps to ensure your data receives an adequate level of protection wherever it is processed.

7. Your Privacy Rights

Depending on your location (such as the EU/UK under GDPR, or California under CCPA), you may have the right to:

  • Request access to and receive a copy of your personal data.

  • Request rectification (correction) of inaccurate personal data.

  • Request the deletion of your personal data.

  • Object to or restrict the processing of your personal data.

To exercise any of these rights, please contact us using the contact information provided below.

8. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site.